Pet Owner
How can I report my pet as found after being missed?
If you reported your pet as missed and now it is found (Great news!) then you can login to your Save This Life account, go to My Pets page and on the pet's card click on the button Report As Found. Fill in the form and submit it. We will receive your ...
Cancel Diamond Membership
Diamond Membership includes your own Personal Per Recovery Specialist. PPR are dedicated to assisting you with your pet recovery process. You will be personally assisted with step-by-step instructions and proven strategy technique to assist in ...
When the dog was scanned for the microchip last time?
Sorry we don't track when the microchip was scanned.
How much a Pet ID Tag costs?
We are offering many shapes(Heart, Rectangle, Shield, Bow-Tie, etc...) and two sizes of Stainless Steel Pet ID Tags(Regular, Small). The price is the same $19.99+S&H($3.00) per unit but it is only $14.99+S&H($3.00) if you choose to order an ID Tag ...
How can I order a replacement ID Tag?
There are two ways. Use the order page as Guest (without login to your pet parent account). Use the order page once you are logged in to your account.
How much the registration of a microchip in Save This Life platform costs?
It depends on the brand. If the microchip is from Save This Life then there is no fee. If the microchip is from another brand then the registration costs $19.99 and it is lifetime registration, no monthly or yearly payments.
Why a microchip is not found in Google search results?
It is maybe because the microchip is not registered in Save This Life yet or an issue specific to the microchip number and we can fix it. If your microchip is registered and it is not found in Google then please fill in this form and we will fix it ...
How can I update my information(address, phone#,etc...) in the microchip?
Please login to your Save This Life account. If you are having issues to login please follow this first. Click on Contact Information from the menu Update your information and click Save.
When could I receive my pet ID Tag that I ordered online?
All ID Tags ordered before November 6th 2020 were shipped with standard USPS First Class Mail without tracking information. It takes 1-2 business days to ship your Pet ID Tag and then 4-8 business days with USPS. Total 5-10 business days to arrive. ...
My pet wears an ID tag every day. Why do I need to have him microchipped?
It's important for your pet to have a permanent form of identification. A collar and ID tags are not considered permanent ID. Lost pets frequently end up in shelters after their collars come off. If this happens your pet can still be identified by ...
My pet already has a microchip. Why do I need to register my pet with Save This Life?
Most pet owners do not realize that many microchip companies demand an annual fee to keep their pets updated in their systems. Our registration is a one time lifetime fee that protects your animal for its life. Without registration, the microchip is ...
How can I combine many pets under one Save This Life account?
Please login to your Save This Life account Check the list of pets already under your account by going to my pets page. If one of your pets is not listed there and you are sure that it is registered then click on Add Registered Pet to My Account from ...
How can I reset my password or get login issues fixed for my account?
If your pet's microchip is registered with your email address then please enter the microchip number in the forgot password page and hit Reset Password button. If you got an error that the pet is not found then the pet is not registered and you can ...
How can I report that my pet is lost?
The first thing is to make sure that your information and your pet information are current. So if you have access to your Save This Life account then please update all information about you and your pet specially cell phone number and email address. ...
How can I check if my pet is registered?
Enter the microchip number in this search box and hit Search button. If an error message appears below the Search button like this "Error: Cannot search microchip. Please contact us to fix this. Thanks! " then the pet is not registered with us. You ...
How can I transfer ownership to me of a pet that I adopted and already registered in Save This Life?
Please fill in this form and Save This Life support team will review your request and do the transfer as soon as all required information are provided.
How can I transfer ownership of my pet to someone else?
Please fill in this form and Save This Life support team will do the transfer and send credentials to the new owner.